B & B Rides And Games

About B & B Rides and Games

B & B Rides and Games is a family-owned mobile amusement operator that delivers rides, games, and entertainment across shows, fairs, and major events. Known for creating fun, safe, and memorable experiences, they needed a way to streamline bookings, manage assets, and improve operations — especially as demand and travel schedules became more complex. That’s where Metrix came in.

Challenges

As a growing mobile operator, B & B faced operational bottlenecks that were hard to solve without the right digital systems in place. Their challenges included:

• Manual Scheduling – Tracking where rides and crews needed to be, and when, was largely manual and prone to miscommunication.

• No Centralized Booking System – Event organizers had no structured way to book services, check availability, or receive confirmation.

• Limited Asset Oversight – There was no system to view which rides or setups were booked, available, or under maintenance.

• Disconnected Communication – Jobs, bookings, and team updates were scattered across calls, texts, and spreadsheets.

Approach

Metrix onboarded B & B Rides and Games directly into the Metrix App — turning scattered operations into a centralized, trackable system. The goal was to bring real-time visibility and control over bookings, rides, staff, and scheduling, while simplifying how the team worked on the move.

Strategy & Execution

The onboarding process was designed to be quick, efficient, and built around how B & B already operated. Metrix delivered:

• Full Metrix App Setup – All rides, events, users, and bookings were structured into the system.

• Custom Booking Flows – Event organizers can now submit bookings, view availability, and get responses through an easy-to-use digital form.

• Asset Tracking – Each ride or attraction is now tracked within the app, giving visibility on bookings, maintenance, and usage history.

• Crew Scheduling – The team can assign staff to upcoming events and rides, with real-time updates and mobile access.

• Reporting – Job history, booking data, and scheduling logs are now available to help guide decision-making and planning.

Outcomes

By moving onto the Metrix App, B & B Rides and Games transformed their backend operations. Bookings are faster and more consistent, teams are better coordinated, and event logistics are easier to manage. The business now runs more smoothly — and with more time freed up to focus on delivering amazing experiences.

Key Results

34

%

Increase in on-time event setups reports

235

%

Faster response time on incidents

21

%

Reduction in admin hours spent on scheduling